For law firms
An AI receptionist for law firms.
A potential client who reaches voicemail calls the next firm. Alex answers every call, takes the matter type and contact details, and gets them to you fast.
Why missed calls cost law firms so much
Many people who need a lawyer are calling at a stressful moment: after an accident, an arrest or a family crisis. They want to speak to someone now, and if your line goes to voicemail they will call the next firm on Google.
Your attorneys are in court, in meetings and on calls with clients for most of the day. The calls you cannot take are often the new matters you most want.
Alex (AI)Thank you for calling Harper and Lane, this is Alex. How can I help?
CallerI was in a car accident last week and I think I need a lawyer.
Alex (AI)I am sorry that happened. I can get you in touch with one of our attorneys. Can I start with your name and the best number to reach you?
CallerMaria Gomez, 571-555-0142.
Alex (AI)Thank you, Maria. I will pass this to an attorney now for a callback today. Is there a good time to reach you?
Example call. Alex never gives legal advice and never promises representation.
The calls law firms get, and how Alex handles them
New potential clients
Alex takes their name, contact details, the type of matter and how urgent it is, and books a consultation or flags it for a fast callback.
Existing clients
Messages taken and passed to the right attorney or paralegal.
Not a fit
Practice areas you do not handle are politely declined or referred, using your wording, so your team does not spend time on them.
General questions
Office hours, location and the areas you practice in, answered from the information you give us.
What Alex asks every caller
We set Alex up with the questions your best office manager would ask, so every lead arrives with what you need to call back, quote or dispatch. You can add or change questions at any time.
- Name and best callback number
- New or existing client
- Type of matter (practice area)
- How urgent it is, including any court dates
- Whether there are other parties involved, so you can run conflict checks
- Best time to call back
- How they found the firm
Urgent calls
Matters with a court date in the next few days, arrests and other urgent situations are flagged and sent to the attorney you choose immediately. Alex never gives legal advice or says the firm will take a case.
Privacy
Alex collects only the basics needed for a callback and a conflict check. We configure call recording and how call details are stored to match your firm's policies before going live.
What a law firm website needs to rank
People search by practice area and city: "car accident lawyer Fairfax", "divorce attorney near me", "DUI lawyer". Law firm sites that rank have a page per practice area, attorney bios with credentials, clear contact options on every page and content that answers the questions clients ask in the first consultation.
Pages a law firm site should have
- One page per practice area
- Attorney bios
- Case results, where your bar rules allow
- Free consultation information
- Office locations
- Frequently asked questions
Calls after hours and on weekends are when most firms lose new matters. Alex answers those calls the same way your best receptionist would.
Questions from law firms
Can an AI receptionist do client intake for a law firm?
It can do the first step: name, contact details, practice area, urgency and the other parties involved for conflict checks. Detailed intake and any advice stay with your team.
Does it give legal advice?
No. Alex never gives legal advice and never tells a caller the firm will take their case.
Can it screen out practice areas we do not handle?
Yes. Alex can politely tell callers you do not handle their type of matter and, if you want, give them a referral you choose.
Do I keep my phone number?
Yes. Your number stays the same. You forward missed calls, after-hours calls or every call to Alex, and you can change that whenever you want.
How much does an AI receptionist cost for law firms?
It depends on how many calls you get and how it needs to be set up. It costs a fraction of a full-time receptionist. Call the demo line first, then we will give you a straight number.
Call it like your customers would.
Call (762) 290-8317 and Alex answers. We set yours up with your services, your towns and your questions.
Ready to answer every call?
Send the form and we will look at how your business answers calls and shows up on Google, free. Or call (762) 290-8317 and talk to the AI yourself.